Support

Talk to a human.

Questions about an order, a product, or a delivery. Our team is in Vancouver and answers every message that comes in.

Start a live chatFastest way to reach us[email protected]Replies within a few hours

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On your receipt and confirmation email. Giving it to us up front saves a round trip.
We reply within a few hours
Support hours
Within a few hours
Usually much faster. Someone is on every day, including weekends.
[email protected]
Live chat, bottom right

Track your order

Order number is on your receipt and in your confirmation email.

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Most answers are already written

Shipping times, e-Transfer, minimum order and reward points are all covered in the FAQ.

Read the FAQ